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Title details for The Real-Time Contact Center by Donna FLUSS - Available

The Real-Time Contact Center

by Donna FLUSS
ebook
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Companies looking for a competitive edge must convert their reactive, cost-laden contact programs into proactive, revenue-generating, "real-time" contact centres. Real-time is a big "buzzword" in the customer service field right now, and this book offers real, practical strategies for turning the call centre into a real-time operation that generates profits. These centres provide an outstanding customer experience, enhance loyalty, create new revenue, reduce expenses, and streamline the flow of information between the center and the rest of the company. "The Real-Time Contact Center" shows how to implement one.
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Publisher: AMACOM Books Edition: 1

OverDrive Read

  • ISBN: 9780814429082
  • Release date: November 7, 2012

EPUB ebook

  • ISBN: 9780814429082
  • File size: 4691 KB
  • Release date: November 7, 2012

Formats

OverDrive Read
EPUB ebook

subjects

Business Nonfiction

Languages

English

Companies looking for a competitive edge must convert their reactive, cost-laden contact programs into proactive, revenue-generating, "real-time" contact centres. Real-time is a big "buzzword" in the customer service field right now, and this book offers real, practical strategies for turning the call centre into a real-time operation that generates profits. These centres provide an outstanding customer experience, enhance loyalty, create new revenue, reduce expenses, and streamline the flow of information between the center and the rest of the company. "The Real-Time Contact Center" shows how to implement one.
Expand title description text
Business Nonfiction